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FAQs
faq
Khedmah Delivery is Oman’s local pioneering food delivery app, connecting customers with their favorite restaurants and food outlets. We offer you the best prices, exclusive discounts, and the seamless convenience of ordering your favorite meals with just a few clicks.
Khedmah Delivery partners with over 500 restaurants, eliminating the need to search for phone numbers or worry about misplaced or incorrect orders. Through our website and app, you can browse menus complete with photos from all your favorite restaurants, making ordering easy and reliable.
The only additional costs you'll incur are the delivery fees set by the respective restaurants.
If you enter the wrong password or email combination five times in a row, your account will be temporarily blocked. For further details, please call us at 24727272 or contactus@khedmahdelivery.com.
If you need to add, remove, or change items in your order, you can contact our help center for assistance. However, if the order has already been dispatched, any additional items will be treated as a separate, new order.
Customer satisfaction is our top priority. If you're not satisfied with our service or encounter any issues with your order, please contact us via email at contactus@khedmahdelivery.com or call us at 24727272. Our customer service team will promptly address your complaint.
The duration of the refund process mayl take around 7 to 10 days. It will be refunded in form of Khedmah Delivery credit.
Khedmah Delivery Credit is a service that ensures a hassle-free experience. If your order is not accepted or if there is an issue with your order, the amount will be automatically refunded to you as Khedmah Delivery Credit. This credit can be used to place another order on the app without any additional payment
You can place an order from any restaurant on the Khedmah Delivery platform using Khedmah Delivery credit. The credits can also be used to purchase Khedmah Diamond subscription.
Khedmah Delivery Credit must be used before its expiration date, which can be found in your Khedmah Delivery Credit statement.